X-on

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X-on
IndustryHealthcare Communications
Founded2000; 24 years ago (2000)
Founder
  • Paul Bensley
  • Paul Heeren
Headquarters22 Riduna Park, Melton, Suffolk IP12 1QT
Number of locations
Riduna offices and 3 data centres.
Area served
United Kingdom
Key people
  • Paul Bensley
  • Paul Heeren
  • Lesley Bensley
Websitex-on.co.uk

X-on is a cloud telecommunications provider founded by Paul Bensley and Paul Heeren with the aim to improve healthcare communications. The company was founded in 2000 and is headquartered in Riduna Park, Melton, Suffolk, with data centres in 3 other locations.[1][2][3]

X-on is best known for offering omnichannel patient and practitioner-friendly communication solutions via Surgery Connect, a cloud based secure GP telephony solution that integrates with the major clinical systems such as EMIS, Vision and SystmOne, and additionally provides fully integrated remote working for GPs and staff.[4][5]

X-on, apart from receiving multiple awards, was named by Tech East 100 in 2020 as one of 100 innovative, ambitious, and eye-catching digital tech businesses in Norfolk and Suffolk. The company has been featured in several media outlets including HTN, Digital Health News, The Journal of mHealth, Med-Tech, Healthcare IT News, and others.[6]

History

X-on was established in Framlingham in 2000 by Paul Bensley and Paul Heeren. The company was founded with the aim to replace legacy phone systems with off-site hosted services delivered to handsets on standard phone lines, VoIP, and mobiles, managed with the help of the Internet.[7][8]

Since its inception, the company has become a leading provider of communications for the UK health sector. During its first two decades of service, X-on has provided services to numerous clients, while pioneering cloud telephony and is now best known for its award-winning Surgery Connect healthcare communications system, which is deployed into over 800 GP practices across the UK. This solution is built on the latest call centre technology and allows for full IVR capabilities, automatic calendar control, intelligent queuing, and call back functionality amongst other features.[9]

As of 2021, X-on is partnering with other healthcare providers to provide services that allow GP Practices to meet the digital ambitions of the NHS.[10]

Products and services

Surgery Connect

Surgery Connect is a secure GP telephony solution that improves the patient experience, along with facilitating efficient practice management across General Practice, GP Federations, and CCGs, and providing fully integrated remote working for GPs and staff. Surgery Connect generates analytics via real-time performance dashboards, plus regional statistics, improvement metrics and the use of AI.

Remote working is fully supported with GP@Home, which provides full functionality via mobiles and softphones. Integration facilitated by Surgery Connect ensures practitioners are not switching between a patchwork of discrete applications. GP@Home also integrates with EMIS Web and other clinical systems, providing remote clinical and admin staff access to patient information during a call.[11]

Healthcare Contact Centre

Contact Centre technology by X-on provides customised packages to handle inbound and outbound traffic that can be accessed from a single location or at multi-departmental, multi-site or multi-country level.

Some of the other services offered by X-on are:

  • Care worker tracking
  • Corporate contact centres
  • Hosted telephony for small businesses
  • Alert
  • Premium SMS

Awards

X-on is being increasingly recognised for its achievements in healthcare communications and is the recipient of:

  • 2019 Technology/Digital Solution Provider of the Year, General Practice Awards
  • Winner of the Best Software Award, 2020 ITSPA Awards
  • Winner of the Best Vertical Solution, 2020 ITSPA Awards
  • Highly Commended Best ITSP - Mid Market category, 2020 ITSPA Awards
  • Finalist at the Suffolk Business Awards for 2020 in the Innovation in Business and Director of the Year (Paul Bensley - founder) Categories

In the media

                 

References

  1. ↑ "GROWING SUFFOLK TECH FIRM MOVES TO RIDUNA PARK - UK DIRECTOR MAGAZINES". Retrieved 7 June 2021.
  2. ↑ "X-on develops 'one number' contact system to support GP Covid-19 vaccine push". Digital Health Technology News. 2021-01-25. Retrieved 7 June 2021.
  3. ↑ "thejournalofmhealth". thejournalofmhealth. Retrieved 7 June 2021.
  4. ↑ "X-on's GP phone system shortlisted for national award". Hub Publishing. 2019-09-09. Retrieved 7 June 2021.
  5. ↑ "GP practices in London and Manchester deploy X-on telephony solution". Digital Health. 2021-05-28. Retrieved 7 June 2021.
  6. ↑ "telecareaware". telecareaware.com. Retrieved 7 June 2021.
  7. ↑ "Industry View: the biggest challenges facing health tech and how to tackle them". htn. 2021-05-27. Retrieved 7 June 2021.
  8. ↑ "Digital Technologies in Primary Care SAPC SIG - e-news Spring 2021". us17.campaign-archive.com. Retrieved 7 June 2021.
  9. ↑ "Roundup: AWS to launch data centres in UAE, Ibex obtains CE Mark for AI-powered breast cancer detection and more briefs". Healthcare IT News. 2021-05-28. Retrieved 7 June 2021.
  10. ↑ "X-on Develops 'One Number' Contact System to Support GP COVID-19 Vaccine Push". www.digitalhealthnews.eu. Retrieved 7 June 2021.
  11. ↑ "How has telecoms evolved to answer changing demands in healthcare?". www.techuk.org. Retrieved 7 June 2021.

External links

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