|Headquarters||Greater New York Area, East Coast, Northeastern US|
Number of locations
|Services||Adaptive Communications Platform, Plug & Play Conversational AI|
Number of employees
Hyro is the world’s first Adaptive Communications Platform established in 2018 by Israel Krush, Rom Cohen, and Uri Valevski. Hyro is best known for delivering and analyzing AI-powered conversations. Since its inception, the company has gained market recognition for simplifying omnichannel digital interactions and helping businesses scale their conversational interfaces.
Hyro is headquartered in New York, with operations in California and Tel Aviv. The company has deployed its unique Adaptive Communications Platform for several prized organizations in their industries including Mercy Health, Carroll, and Weill Cornell Medicine.
Hyro has been recognized by Gartner in the conversational AI and healthcare innovation categories, and has been featured in several media outlets such as Forbes, Entrepreneur, Tech Report, TechCrunch, Healthcare IT News, and others. On July 8th 2021, Hyro was named the 2021 Microsoft for Startups Partner of the Year.
Hyro, formerly known as Airbud, was founded in 2018 by Israel Krush, Rom Cohen, and Uri Valevski with the aim of simplifying interactions across all digital channels with conversational AI. Uri Valevski joined Rom and Israel after spending 3 years as a member of the core engineering team at Google Duplex, the humanlike conversational AI project that debuted to much fanfare at the May 2018 Google I/O. Valevski realized that intent-based chat and voice solutions can run into scalability issues, and set out to revolutionize the industry with a new language-based approach alongside Hyro’s co-founders.
Hyro grew rapidly by acquiring clients within information-heavy industries that often have to communicate with end-users, such as government, healthcare and real estate. Soon after, the company expanded its reach into other verticals that include vast product catalogs and directories, including retail, ecommerce and travel, establishing themselves as a leader in Adaptive Communications.
Products and services
Hyro delivers plug & play conversational AI that automates messaging for customers and employees across any conversational setting. The flexibility of their new approach, which is channel and use case agnostic, warranted the title of Adaptive Communications Platform. Beyond interfaces and process automation, Hyro provides enterprises with actionable user insights, also known as conversation intelligence, by revealing patterns, trends and keywords within their client-facing dashboard.
Hyro accumulates data from a variety of sources such as websites, databases, CSVs and APIs, and automatically updates its conversational interfaces as the content changes. The platform converts unstructured data to natural language by mapping parameters and ontology to a self-improving knowledge graph. Once mapped, Hyro uses web- and call center-based conversational AI interfaces, incorporating text and voice commands, to easily engage with end-users at multiple touchpoints along the customer or employee journey.
How Hyro’s presence has impacted three main industries:
Hyro offers patients assistance in finding services, scheduling appointments, enrolling in clinical trials, gaining access to community-based assistance, and acquiring Rx management and support, among other patient services. Over the course of the pandemic, Hyro offered free AI-powered solutions to health providers in order to handle spikes in digital traffic related to COVID-19. In total, Hyro has assisted over 4 million patients in finding COVID-19 testing centers, performing risk assessment, and most recently, scheduling vaccination appointments. Some key clients include Weill Cornell Medicine, Mercy Health, Novant Health, Montefiore Medical Center and University of Rochester Medical Center.
Hyro helps real estate agents have meaningful conversations with potential clients, 24/7. Hyro’s virtual agent captures every lead and inquiry flowing in from call centers, SMS, and web-based interfaces when live agents may be unavailable. Hyro also offers data-driven insights which help optimize a firm’s day-to-day tasks such as scheduling property tours and answering frequently-asked-questions. Carroll, a key client in the space, has moved their lead generation program surrounding renters to be covered 24/7 by Hyro’s AI-powered call center.
Hyro has accelerated the transformation of digital experience for citizens, particularly in the U.S. Hyro’s solutions have modernized governmental services online and via call center, including setting appointments with government agencies, checking the status of submissions and inquiries, and answering FAQs. Streamlined digital assistance has been known to produce a boost in CSAT scores as well as cost-cutting opportunities. Hyro also offers powerful insights that can help local, state and federal government agencies convert more tasks per interaction by helping to optimize the structure and delivery of data and services for their citizens.
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