Enterprise Connect
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Enterprise Connect is a yearly business-to-business conference and expo. It focuses on enterprise communications and customer experience (CX) technologies. Enterprise Connect is produced by Informa and supports IT decision-makers, industry vendors, analysts, and consultants. The event highlights current trends in business communication, collaboration tools, and digital transformation.[1]
History
The conference began in 1990 as "PBX in the '90s," focusing on private branch exchange systems. In 2001, the name changed to "VoiceCon." This move highlighted the growing importance of voice over IP (VoIP) technology in the market. It also marked a shift away from traditional PBX systems. In 2010, the conference was branded "Enterprise Connect." This new name highlighted a broader focus on enterprise communications & collaboration. The event now includes video and data technologies.[2]
From 2011 to 2025, organizers held the event at the Gaylord Palms in Orlando, Florida. In 2026, it will move to Caesars Forum in Las Vegas, Nevada.[3]
Industry Position
Enterprise Connect is a key conference in the enterprise communications sector. Other significant events include Microsoft Ignite, Cisco Live, and Avaya ENGAGE. Enterprise Connect is unique as it is an industry-wide, vendor-neutral conference focused on enterprise communications technology across multiple platforms. Attendance has fluctuated year over year. In 2022, there were about 4,000 in-person attendees and 2,100 virtual participants, a drop from around 7,200 in 2019.[4]
Event Features
- Conference Program: Four days of educational sessions covering unified communications, AI, cloud migration, and security.[5]
- Expo Hall: Products and services are displayed by exhibitors.
- Keynote Speakers: Executives from Microsoft, Cisco, Google, and Zoom are among the speakers.
- Awards Programs:
Event Details
| Attribute | Detail |
|---|---|
| Frequency | Annual |
| Location | Las Vegas, NV, USA |
| Venue | Caesars Forum |
| Organizer | Informa Connect |
| Website | enterpriseconnect.com |
Important Topics and Themes
Among the subjects covered at the event are:
- Unified Communications & Collaboration: UCaaS, messaging apps, and video conferencing.
- Contact Center & CX: AI-driven automation[8] and omnichannel engagement. [9]
- Artificial Intelligence in Communications:[10] Generative AI, chatbots, and ethical considerations. [11]
- Security & Compliance: Cloud-based communication security.[12]
- Hybrid Work: Technology solutions for remote and hybrid workplaces.[13]
Notable Speakers
Past speakers include[14]
- 2025: Mike Massimino (NASA astronaut), Ilya Bukshteyn (Microsoft), Pasquale DeMaio (AWS).
- 2024: Javed Khan (Cisco), Nicole Herskowitz (Microsoft)[15]
- 2023: Behshad Behzadi (Google Cloud), Joseph Chong (Zoom).
Industry Impact
Enterprise Connect has been a key platform for major industry news and tech changes. The move from on-premises PBX systems to cloud-based communications was a hot topic over the past several years. The COVID-19 pandemic had a major impact on remote work technologies from 2020 to 2022, and this conference was instrumental in addressing these new challenges.[16]
Reception & Criticism
Industry reception of Enterprise Connect has been mixed. Analysts in the communications field praised the event for its broad coverage of enterprise topics. Concerns about the event include the smaller size compared to larger user conferences and participants having issues with transportation to the Orlando venue.[17]
Awards
Best of Enterprise Connect Awards 2025 [18]
The Best of Enterprise Connect awards were revealed at the conference in Orlando, Florida, from March 17 to 20, 2025.
- The Best of Enterprise Connect 2025 award went to NICE CXone Mpower Orchestrator. Customer service operations are enhanced by their intelligent command center. This solution received recognition for its innovative strategy for enhancing customer satisfaction and increasing productivity.[19]
Category Awards
- Enterprise Connect also recognized winners in specific categories. This highlights excellence in different areas of enterprise communications. The winners included: Best Innovation in Customer Experience: NICE CXone Mpower Orchestrator[20]
- IT Hero Award: Mishary Thani, the IT Solutions Engineering Manager at Saudi Aramco, was honored for excellent IT solutions and enterprise communications work.[21]
- Women in Communications Spotlight Awar
- Lori Wodrich, Senior System Engineer, Amerisure Insurance
- Renee Doersch serves as the Senior UC Manager at Alphabroder
Related Events
- EC AI 2024: Event exploring AI’s role in enterprise communications.[22]
- Digital Webinars: Online sessions on emerging IT trends.
References
- ↑ "Evolution at Enterprise Connect 2014". www.nojitter.com. Retrieved 2025-07-09.
- ↑ "The History Of Enterprise Connect". www.m.io. Retrieved 2025-07-09.
- ↑ "Enterprise Connect 2025 Empowered IT for Future Communications". MarTech Cube - Marketing Technology news and Martech Interviews. 2025-03-24. Retrieved 2025-06-24.
- ↑ Borgstede, Laura (2022-04-06). "Trade Show Vibes: Enterprise Connect 2022". Calysto. Retrieved 2025-07-09.
- ↑ Williams, Ciara (2025-04-21). "Charting the Future of UCC: Key Takeaways from Enterprise Connect 2025". ET Group. Retrieved 2025-07-07.
- ↑ "AI and CX Lead the Way for Best of Enterprise Connect". Archived from the original on 2025-02-06. Retrieved 2025-06-24.
- ↑ Staff, AVNation (2023-12-28). "Enterprise Connect Announces Women in Communications Spotlight Awards and IT Hero Award Winners". AVNation TV. Retrieved 2025-06-24.
- ↑ D'Antonio, Mila (October 9, 2024). "Enterprise Connect AI 2024 Highlights Five Key Trends". No Jitter.
- ↑ "Contact center AI trends take center stage at Enterprise Connect 2019 | TechTarget". Search Unified Communications. Retrieved 2025-07-07.
- ↑ Narcisi, Gina. "Enterprise Connect 2025: AI-Powered Products From Cisco, RingCentral, Zoom And More". www.crn.com. Archived from the original on 2025-03-19. Retrieved 2025-06-24.
- ↑ "AI and video conferencing come together at Enterprise Connect | TechTarget". Search Unified Communications. Retrieved 2025-07-07.
- ↑ "Generative AI security best practices to mitigate risks | TechTarget". Search Unified Communications. Retrieved 2025-07-07.
- ↑ Ginn, Paul (2025-04-02). "Enterprise Connect 2025 Highlights: Hybrid Communications, Customer Experience, and Artificial Intelligence | Mitel". www.mitel.com. Retrieved 2025-07-07.
- ↑ "Google Cloud, Zoom, AWS Showcase New AI Tools at Enterprise Connect". www.channelfutures.com. Retrieved 2025-07-07.
- ↑ Daderko, Pete (Mar 17, 2025). "What's new in Microsoft Teams at Enterprise Connect 2025: Leading the Future of Collaboration". Microsoft.
- ↑ "Evolution at Enterprise Connect 2014". www.nojitter.com. Retrieved 2025-07-09.
- ↑ Liu, Eugene (2025-03-28). "Notes from Enterprise Connect 2025". CX Intelligence. Retrieved 2025-07-16.
- ↑ "Enterprise Connect 2025 Empowered IT for Future Communications". MarTech Cube - Marketing Technology news and Martech Interviews. 2025-03-24. Retrieved 2025-07-07.
- ↑ NiCE. "NICE Wins Big at Enterprise Connect 2025". Call Centre Helper. Retrieved 2025-07-07.
- ↑ "MetriNote - NICE Announces Orchestration Solution; Wins Enterprise Connect Best of Show". Metrigy. Retrieved 2025-07-07.
- ↑ "Enterprise Connect 2025 Empowered IT Professionals with the Strategies, Tools and Insights to Drive Enterprise Communications and CX for Long-Term Success". www.tmcnet.com. Retrieved 2025-07-07.
- ↑ "Enterprise Connect AI Brought IT Leaders Together to Understand AI for Enterprise Growth". Archived from the original on 2024-10-31. Retrieved 2025-06-24.
External links
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