Consumer service

Consumer services include the formulation, deformulation, technical consulting, and testing of the majority of consumer products. These products include food, herbs, beverages, vitamins, pharmaceuticals, cosmetics, hair products, household cleaners, paints, plastics, metals, waxes, coatings, minerals, ceramics, and construction materials. Additionally, consumer services include testing of water, testing of indoor air quality, non-medical forensic testing, and failure analysis.

It encompasses services in a broad number of domains including biological, chemical, physical, and technical sectors, as well as services based on the Internet.

Through its own evolution, the Web has shifted its focus from one on information to one on the services it provides. Every conceivable offline service now has an equivalent online offering, whether it is retail sales, supply chain management, customer support, banking, auctions, or any number of other b2b, b2c, or c2c commercial transactions. Appointments, consultations, and payments of bills may now all be handled electronically and online thanks to advancements in web-based customer service.

There have been around 90,700 transactions disclosed in the consumer services industry during the years 1985 and 2018. The aggregate value of these transactions is around 2,031 billion US dollars.

There have been three waves of mergers and acquisitions in the years 2000, 2007, and 2016. The most agreements ever announced in a single year was 5,839, with a total value of 152 billion USD in 2017.