|Industry||Information Technology & Services|
BugHerd is a web-based application for collecting and managing website feedback and tracking bugs. The software uses a sidebar to collect feedback from a website, which then pushes tasks to a Kanban style task management system. Originally launched to users in 2011, it is owned by Splitrock Studio and is based in Melbourne, Australia.
Matt Milosavljevic and Alan Downie founded BugHerd in 2010. The two entrepreneurs worked together previously at Australian based tech company GreenOrbit and initially co-founded UsabilityHub in 2009 prior to starting BugHerd.
The company (BugHerd) secured $500K in seed funding from Starfish Ventures in 2012. The company raised a further $1M in series-A funding in 2014. This funding came from various sources and was intended to expand and launch a task management software program called “Stack”.
BugHerd was one of the first Australian tech startups to go through the Startmate accelerator program in January 2011 and later that year graduated from the USA based 500 startups inaugural program.
The task (or bug) is then managed from a Kanban board style task management system, with editable columns such as backlog, to do, doing and done. BugHerd is used by people who build websites such as web developers and designers, as well as people responsible for website content, such as marketers and project managers.
About the Software / Architecture
Although originally written in C# .NET, BugHerd is a Ruby on Rails application. The client is a mixture of React.js with some legacy components written in jQuery and Backbone.js. The database is PostgreSQL.
The company took a hiatus in 2015, going into maintenance mode after failing to achieve expected growth numbers and not achieving unicorn startup status. In 2019 a new CEO, Stephen Neville, was appointed to reinvigorate the company due to a persistent customer base.
Bugherd returned to active development in 2019 and actively re-hired a number of original team members to breathe life back into the dormant product. The company is one of the tech products owned and developed by startup studio, Splitrock Studio.
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