Aircall

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Aircall
Private
IndustrySoftware
Founded2014; 12 years ago (2014) in Paris, France
FoundersOlivier Pailhès, Jonathan Anguelov, Pierre-Baptiste Béchu, Xavier Durand
HeadquartersParis, France, and Seattle area, United States
Key people
Olivier Pailhès (CEO)[1]
Websiteaircall.io

Aircall is a French-American software company that provides cloud-based telephone and AI voice agent software for businesses.[2][1] It was founded in Paris in 2014 and is based in Paris and the Seattle area.[2] In 2021 it became the sixteenth French technology start-up valued at more than US$1 billion.[3]

History

Aircall was founded in 2014 by Olivier Pailhès, Jonathan Anguelov, Pierre-Baptiste Béchu and Xavier Durand. Its customers are mainly small and medium-sized businesses.[4] In 2016 the company opened an office in New York to expand in the United States.[5]

In 2018 Aircall raised €25 million from investors including Draper Esprit, NextWorld Capital and Newfund.[6] In May 2020 it raised US$65 million in a round that included the investment fund DTCP.[7]

In March 2021 Aircall announced plans to hire 300 people for research and development and for expansion in Europe and the Asia-Pacific region.[4] In June 2021 it raised US120millioninaroundledbyGoldmanSachs,whichvaluedthecompanyatmorethanUS1 billion.[3][8]

Scott Chancellor became chief executive officer in December 2023.[2] In January 2026 Les Échos reported that the company's annual recurring revenue had passed US$200 million and that Aircall said it had become profitable.[2] In September 2026 Pailhès returned as chief executive officer as the company shifted its focus toward AI voice agents.[1]

Products

Aircall's software uses voice over IP and WebRTC, so it runs on internet-connected devices without a fixed line or an on-premises private branch exchange.[6][7] It includes features common to business phone systems, such as interactive voice response and automatic call distribution, and connects to business software including Salesforce, HubSpot, Zendesk and Shopify.[7]

References

  1. ↑ 1.0 1.1 1.2 "FW Dailies: Doctrine trouve acquéreur, Sorare se refinance, quelle valorisation pour Mistral? Un nouveau (?) CEO pour Aircall" [FW Dailies: Doctrine finds a buyer, Sorare refinances, what valuation for Mistral? A new (?) CEO for Aircall]. FrenchWeb (in français). 2026-09-03.
  2. ↑ 2.0 2.1 2.2 2.3 Lelièvre, Adrien (2026-01-14). "La licorne Aircall franchit les 200 millions de dollars de revenus" [Unicorn Aircall passes 200 million dollars in revenue]. Les Échos (in français).
  3. ↑ 3.0 3.1 Fagot, Vincent (2021-06-23). "Aircall devient la seizième licorne française" [Aircall becomes the sixteenth French unicorn]. Le Monde (in français).
  4. ↑ 4.0 4.1 Bembaron, Elsa (2021-03-11). "Le français Aircall va recruter 300 personnes en 2021" [France's Aircall will hire 300 people in 2021]. Le Figaro (in français).
  5. ↑ Rauline, Nicolas (2016-09-15). "Aircall veut conquérir l'Amérique au détriment des géants de la téléphonie" [Aircall wants to conquer America at the expense of telephony giants]. Les Échos (in français).
  6. ↑ 6.0 6.1 Bembaron, Elsa (2018-05-16). "Aircall veut « ubériser » la téléphonie d'entreprise" [Aircall wants to "Uberize" business telephony]. Le Figaro (in français).
  7. ↑ 7.0 7.1 7.2 Crochet-Damais, Antoine (2020-05-27). "Le français Aircall lève 65 millions de dollars et se voit déjà licorne" [France's Aircall raises 65 million dollars and already sees itself as a unicorn]. Journal du Net (in français).
  8. ↑ Bregeras, Guillaume (2021-06-23). "Aircall, l'aventure américaine de la nouvelle licorne made in FrenchTech" [Aircall, the American adventure of the new French Tech unicorn]. Les Échos (in français).

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