Vtiger CRM

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  • Sales CRM
  • Help Desk
  • All in one
vtiger CRM
Type of site
IndustryCRM Software[1]
Launched2004; 17 years ago (2004)

Vtiger is an Indian software company headquartered in Bangalore, India.[2] Vtiger is known for its CRM (Customer Relationship Management) software that centralizes customer data and increases sales.[3] Vitger aims at improving the retention rate by analytically generating insights for the clients which helps in nurturing customer relations.[4]

Vtiger CRM offers a comprehensive suite of enterprise applications that integrates marketing, sales, and support teams with an increased engagement to manage sales, multi-channel help desk, marketing automation tools and insights to manage the business in sync.[5]

Vtiger has over 300,000+ clientele globally, including Propel, Breezway, Lenskart and Russair. The company markets their product as "all-in-one" CRM software fragmented for customer view.[6]


Vtiger was launched by Sridhar Vembu, CEO of AdventNet, in 2004.[7][8] The first version of Vtiger integrated an open-source technology providing transparency to its clients as a fork of SugarCRM to extend the very concept of CRM developed Sugar Inc.[9] This feature was meant to simplify application deployment. Vtiger provided open-source technology from 2004 - 2009, attracting businesses from around the world. The company provided professional services such as training, implementation, integration, and customization.[10] In 2010 Vtiger moved toward SMEs by launching a SaaS application and changing its target market to SMEs without IT departments.[11]


The CRM software tools provided by Vtiger focus on maintaining the influx of leads alongside providing personalised analytical solutions to the customers to build up their business.[12] The primary fields targeted by CRM software are contact management, sales management, and customer support. It has a system for managing projects and automatically tracking inventory stock against invoices created in the system.[13] The software supports multiple languages, including French, German, and Spanish.[14] Through browser addons, Vtiger CRM can be integrated with Microsoft Outlook, Microsoft Office, and Mozilla Thunderbird.[15] It is known for saving time administering, accelerating collaboration, expanding automation and improving insights supported by data to convert leads into business conversions.[16]

Vtiger CRM plans

  • All in one: It offers One Professional plan for $30/month per user and One Enterprise for $42/month per user.[17]
  • Sales: It offers three plans, starter for $10/month per user, professional for $20/month per user and sales enterprise for $30/month per user.
  • Help Desk: It offers two plans, starter for$10/month per user and professional for $20/month per user.


Vtiger has won awards on several occasions, some of them are:

  • 2020 G2 awards in High Performer Asia Pacific, Leader, High Performer Mid-Market, Leader Small Business, High Performer Enterprise and Users Love Us category.
  • 2019 Gartner Peer Insights Customers’ Choice
  • 2019: Leader in G2 Crowd Grid for All-in-one CRM
  • 2018 Gartner Peer Insights Customers’ Choice
  • Recognised as “One to Watch” in the mid-size market category at 2018 CRM Market Awards.


  • "Frank Piepiorra: vtiger CRM v6.5.0 - User and Administrator Manual". Lulu.com. 2016. ISBN 978-1-326-73117-5.
  • "ISBN 9783954440740 > vTiger 6.0 kompakt by Toni Saledif > Compare Discount Book Prices & Save up to 90% > ISBNS.mx". www.isbns.mx. Retrieved 2020-07-20.


  1. "CRM-Vergleich quelloffener CRM-Software". visual4. Retrieved 2020-07-20.
  2. Bevier, F. F. "Customer Relationship Management (CRM) mit Open Source". c't Magazin (in Deutsch). Retrieved 2020-07-20.
  3. Baldridge, Rebecca (2020-02-18). "Best CRM Software for Small Businesses in 2020". Inc.com. Retrieved 2020-07-20.
  4. "Vtiger Launches CRM 7 Community Edition, a Significantly Improved Version of its Free Open Source CRM Software". Benzinga. Retrieved 2020-07-20.
  5. Marks, Gene. "25 Great CRM Applications You Probably Never Heard Of". Forbes. Retrieved 2020-07-20.
  6. "VTiger CRM, vtiger - software.crm.de". software.crm.de. Retrieved 2020-07-20.
  7. Marson, Ingrid. "vTiger launches open source CRM". ZDNet. Retrieved 2020-07-20.
  8. "Ein regelbasierter Angebotsassistent auf Basis von vtiger CRM: vtiger CRM als Framework | Seite 2 | t3n – digital pioneers". t3n Magazin (in Deutsch). Retrieved 2020-07-20.
  9. "The best open source CRM software". IT PRO. Retrieved 2020-07-20.
  10. "vtiger Review - An Independent Evaluation". www.crmsearch.com. Retrieved 2020-07-20.
  11. "Market Leaders: Open-Source CRM". www.destinationcrm.com. Retrieved 2020-07-20.
  12. Rajguru, Sunil (2015-10-08). "10 Open Source CRM Systems for SMB's". PCQuest. Retrieved 2020-07-20.
  13. Blogs, Clwyd Probert on 16 January 2017 in (2017-01-16). "Top 10 CRMs for charities and nonprofits". UK Fundraising. Retrieved 2019-01-28.
  14. Nasi, Angelo Paglialonga e Michele. "CRM opensource in italiano: vTiger 6.0. Gestire al meglio i rapporti con la clientela". IlSoftware.it (in italiano). Retrieved 2020-07-20.
  15. Apps, Jack Wallen in Five; September 3, in Software on; 2013; Pst, 6:05 Am. "Five free virtual appliances geared specifically for human resources and sales". TechRepublic. Retrieved 2020-07-20.
  16. Kovach, Steve (2010-12-03). "The Best Online Tools for Managing Your Business Contacts". Entrepreneur. Retrieved 2020-07-20.
  17. "Clevelandpostgazette.com". clevelandpostgazette.com. Retrieved 2020-07-20.

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